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Crashing rental car in France: our experience with Avis

posted by Liza 10th December 2016 9 Comments
crashing rental car in France - our experience with Avis

Last updated on February 7th, 2017

In this post, I’ll tell you about our experience with Avis car rental in France and about the accident we had on the road, which caused us a lot of trouble.

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Choosing a car rental service in French Riviera

In April, we had a spare long weekend and decided to go to French Riviera for my birthday. We were staying in Nice and renting a flat through Airbnb. The flats were way cheaper than hotels, moreover, some of them offered a free parking, which was awesome for us, who wanted to hire a car and drive around French Riviera for a while.

We didn’t have anything booked in advance, so we had a huge variety of car rental services in front of us. We decided to go for Avis, though. I already had experience with Avis car rental before, some years ago, when I visited Portugal with my parents, so the name was ringing a bell. Moreover, they had adequate prices and nice cars, so we decided to book a car with Avis.

Our choice was the smallest budget car there is with no additional insurance (except for the standard one). We weren’t gonna drive a lot, so that seemed like a good option. Now we don’t think so, of course.

The road trip was good: we visited Cannes, St. Tropez, Monaco and St. Paul de Vence. If you want to read more about our itinerary and experience during the road trip to French Riviera, check this post.

 

Road trip in France with Avis

 

Parking problems in Nice & car crash

However, parking in Nice was crazy. On the first day, we were extremely lucky to find a tiny spot on the street where we lived. That, however, required extraordinary parking skills and just after 15 minutes we managed to squeeze our tiny car into the wee spot on the street.

On the second day, we also parked on this street, the spot was empty again.

On the last night, however, there was almost no space in our street: only one in front of our place, which, we assumed, was a place for people living there and not a public parking space. That’s why we drove around Nice for 1.5 hours looking for a parking spot and well, there was nothing. People were already parking in the middle of the street, in two or three rows, and there was literally nothing. The closest free spot we found was 1.8 km away from our flat and that didn’t make any sense. There weren’t any paid parking lots either.

Frustrated and exhausted, we drove back to our street to occupy the spot in front of the flat. Once we parked the car and went to open the flat, we’ve heard a terrible grinding sound. When we looked out of the window we saw a black Mercedes E-class parked almost parallel to our car, and an enormous white scratch on our poor rental car. We ran to the car to speak to the driver but realized that he could barely stand – he was really wasted. I ran to the building to call for witnesses (the woman passing the street with her dog, when the accident happened), but I don’t speak French (only English, Russian, German and Spanish, sorry) and the woman didn’t speak a word of English, so talking was pointless. Pepe speaks French, but he was busy with the driver.

Calling Avis France didn’t help much – they never replied to our call. Of course, on Saturday night in France nobody works, even emergency services. We wanted to call the police, but the drunk driver gave us his insurance paper and walked away, saying he won’t wait for the police. We were to confuse to call the police – the other side would be missing and we weren’t really able to explain everything very well in French. Moreover, half of the cars in Nice are scratched, because people park so relentlessly.

We were even more frustrated now, not knowing what to do.

 

Experience with Avis

In the morning, we woke up early to deliver the car back and go to the airport. Obviously, in Avis office they questioned us about the car and observed the damage done, charging us 800+ euros for the scratches. We thought it would be the worst experience with Avis, but it wasn’t.

You really need to be careful with insurance – most of the basic insurance packages start covering damages from 800-1200 euros, meaning that you will be charged this amount of money if something happens to your car. That’s why since that time we ALWAYS buy the full insurance.

However, Avis returned us all the money. Why? Well, apparently this paper from the drunk French guy was a real document with his contact details, so Avis contacted his insurance company and his company contacted him, he confirmed the damage done, so the insurance company paid Avis and they returned our money with 20 additional euros in vouchers. It took more than 2 months, but we were extremely lucky to have the money back. Since then, we always hire cars from Avis car rental as a “thank you” for money returned, because our experience with Avis car rental was good.

 

 

What to do in a similar situation?

What to do when you have a car crash of a rental car? Well, you’ve got to call the police and make the other side wait for it. You need to fill the form of the incident and make the person, who is a guilty sign it. Later, you have to show it at the car rental office. All this, however, doesn’t guarantee that you will have your money back, but at least you can try!

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9 Comments

Meghan 10th December 2016 at 9:51 pm

Thanks for the advice! We went cars often in Europe and have such trouble with the small little companies!

Reply
Meghan 10th December 2016 at 9:52 pm

Thanks for the advice! We have terrible experiences with small companies and we said next time we will choose a big name.

Reply
Jamie 4th February 2017 at 3:12 pm

What a scary experience! I can tell imagine what that must have been like to deal with. Glad it all turned out well for you, though! This is the biggest reason I never rent a car… I’m too scared!

Reply
Liza 7th February 2017 at 4:24 pm

Oh, we were scared at first, but then realised that we really like road trips… so next time, in September, we just purchased the full insurance (yes, it’s pricey, but guarantees that your nerves will be at rest)

Reply
Julie 4th April 2017 at 7:10 pm

What a terrible experience, but glad the drunk driver was able to claim the damage so you wont go through financial problems. I always buy full insurance when I rent a car, I know some companies offer cheap insurance but there is always $750-1K deductible, and I wont buy it. It is costly but definitely worth it in the worst situations.

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Liza 10th April 2017 at 12:32 pm

Thanks a lot! Oh yes, full insurance is really useful, however, it can be insanely expensive. For example, last time we rented a car for 10 days, the cost of full insurance would have been 550 euros, while the car itself was just 220…

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Mfer 23rd August 2017 at 2:16 pm

We are heading to the French riviera next week and was looking for advice. We always rent a car to wherever we travel and have always been lucky of nothing happened to us. However it is never to bad to be informed and wanted to inform myself. I have always been a true believer of opting for insurance, but ever since we got our credit card Chase preferred Saphire preferred and chase Saphire reserve we have never never opted for the car rental insuranceagain. It also cover flight insurance and has many other perks… NOT BEING PAID TO MENTION THIS. I’m just a happy traveler wanting to share some tips!

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French Riviera in 3 days: Nice, Cannes, St. Tropez and Monaco 26th June 2018 at 12:25 am

[…] we arrived at the airport in Nice, we hired a car from Avis (hiring a car in Nice DEFINITELY needs another post, so check it out). Driving in Nice isn’t complicated as long as you have a phone with Google maps […]

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Laid-back 2-week itinerary for Portugal | Tripsget Travel Blog 10th October 2018 at 11:18 pm

[…] To go to Sintra from Estoril, we only needed to take a short train ride or hop on a bus. However, we rented a car for five days, so we had to take advantage of it. We rented a car from AVIS and absolutely loved it. Since then, I often book with AVIS. However, I book AVIS via Rentalcars.com, as it offers a great rate on full insurance (don’t really want to risk it after an incident in France). […]

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